A 99.9% Server Uptime
We have built our shared website hosting platform using stable hardware and heavily modified software. Our sysadmins have installed a modified version of SELinux on each of our web hosting servers in order to guarantee optimal security and stability. We have added a number of distributed denial–of–service prevention mechanisms together with highly efficient firewalls to make sure our internal network is impregnable and secure.
All shared website hosting plans packages come with a 99.9% server uptime guarantee. And regardless of which datacenter you pick, the uptime guarantee remains unchanged.
A 99.9% Network Uptime
When you set up your own cloud hosting platform, it is vital to also set up your own network infrastructure. This is why we set up a custom–configured internal network in each one of our datacenters. Relying on top–quality Juniper switches and routers, our internal network allows for lightning–fast data transfer speeds and is completely redundant.
This way you will enjoy a 99.9% network uptime in our data center in the USA, in our data center in the United Kingdom, in our data center in Finland, in our data center in Eastern Europe and in our data center in Australia, regardless of which hosting service you’ve selected.
A 30–Day Money–Back Guarantee
We offer a 30–day money–back guarantee with all our cloud hosting plans. If you’re not pleased with our services, or if you think that they are insufficient, or if you decide that you should use a VPS hosting plans rather than a cloud hosting account – we will give you a refund, no questions asked.
All domain name registrations are nonrefundable, but you’ll retain total control over your domains even when you terminate your account with us.
24/7 Technical Support
We have carefully picked each single member of our 24x7 support department so that we can offer the best possible client support service you can get. Each one of our technicians has several years of experience dealing with hosting accounts behind his back, hence they know what they are doing. What’s more, they’re available to you 24x7x365 – you’ll be able to call them at any time and they’ll reply to you as fast as possible.
Their average ticket response time is well under twenty minutes, whilst with other hosting vendors you are forced to wait around for days. Besides, we offer a 1–hour response time guarantee. Irrespective of what happens, your queries will be answered in under 1 hour.