24/7 Customer Support in Shared Website Hosting
We acknowledge the significance of receiving assistance right away, so our shared website hosting services come with 24/7 technical support along with various options for contact. In case you don't have an account yet, you can easily give us a call or take advantage of our live chat and talk to a live agent, so that you can find out about our services or check if our servers meet the system requirements for your web sites. In this way, you'll never end up obtaining a service which you cannot use effectively. If you already have your website hosting account with us, you can also open a support ticket in your Hepsia hosting Control Panel when the issue is entirely technical or it needs further analysis. Unlike the vast majority of providers out there today, we reply to all of the tickets within an hour, so you will not need to wait for an entire day. Our support services are accessible day and night, even during public holidays.
24/7 Customer Support in Semi-dedicated Servers
All semi-dedicated plans that we provide feature 24/7 customer and tech support, so regardless of what issue you have, you'll be able to contact us and we will assist you straight away. The guaranteed response time for every e-mail message or support ticket that you open through your Hepsia hosting Control Panel is only 1 hour; typically the response time rarely is more than 20 min. In addition, we provide telephone support with a couple of local numbers around the world and a live chat, which means that you are able to contact us and receive more details about our solutions even if you don't have an account yet. We are able to help you with any kind of question or a problem you have - payment methods, package features, email configuration, hosting account settings, and many others. If you employ our services, you will never have an issue where you have to wait for a day or two to get an issue resolved like you will need to do with a lot of other companies.
24/7 Customer Support in VPS Servers
If you buy a VPS server through our company, you can use several different means of communication to get in touch with our Customer and Tech Support Departments. For general, billing and pre-sales issues, we have several local telephone numbers in the United States, Great Britain and Australia as well as a live chat service. If you're an active customer and you want help with a technical issue which requires more time to analyze or resolve, you can open a support ticket from your billing account or you'll be able to send an email and we will take care of the issue and send you a reply within the hour. The reply time is guaranteed 24/7, which includes weekends and holidays, still for most issues it takes less than 30 mins to get support. Our support service covers your VPS as well as all of the pre-installed software it comes with, so in case you need help with third-party apps, you will be able to check the optional Managed Services upgrade that we offer.
24/7 Customer Support in Dedicated Servers
When you aquire a dedicated server from us, you'll be able to contact us anytime using a number of channels and the maximum time that you'll need to wait for a response is approximately 1 hour, so you can forget all about waiting a whole day. Our customer and tech support service is online 24/7 regardless of whether it's a weekend or a holiday and we will assist you with anything relevant to the apps which are pre-installed on your server. To contact us about a tech issue, you will be able to open a ticket via the Help section of your billing Control Panel or you can send us an email message. If you have any kind of basic questions or you would like to find out about our solutions before you order, you can employ our live chat or you can call one of the local numbers that we have in several countries around the world. In case you'd like to have support for third-party software that you are unable to set up or manage properly, you are able to add the Managed Services upgrade to your package and our system administrators will assist you.