There are different ways in which you can contact the hosting company whose services you’re using, but the one that you will invariably find regardless of which company you choose is a support ticket system. It’s the least complicated channel of correspondence for a variety of reasons. In the event that no support staff representative is available at the moment and they’re all busy, a telephone call may not be answered, but a ticket will always be received. Also, you can copy & paste large pieces of info without worrying about misprints, and in case a specific issue requires more time to be resolved or a number of replies have to be exchanged, all the information will be in the same place, so each party can always see the steps taken by the other one. The drawback of using tickets to touch base with your web hosting provider is that they are typically separate from the web hosting platform, which suggests that if you need to provide info or to follow instructions, you will have to use at least two separate admin consoles and this number can grow in case you’d like to manage a number of domain names. Besides, a lot of web hosting companies respond to tickets after a few hours, or even once in every 24 hours, and for you as a customer, this means wasted time whilst awaiting a reply.

Integrated Ticketing System in Shared Website Hosting

With a shared website hosting from us, you won’t ever have to leave your account. Our ticketing system is integrated into the Hepsia hosting Control Panel, which is used to manage your entire web presence. You can effortlessly access any trouble ticket while you’re browsing through your website files or customizing different account settings. The ticketing system is being monitored 24-7 by our tech support team and the ticket response time is maximum 60 minutes, but it rarely takes more than twenty minutes to get assistance. In stark contrast to some other web hosting companies, we don’t charge more for using the ticketing system, so you can contact us as often as you need and ask for information regarding any billing or technical problem. In addition, you can read a selection of informative articles, which will help you deal with the most commonly confronted obstacles on your own.

Integrated Ticketing System in Semi-dedicated Servers

The ticketing system that we use is integrated into the Hepsia Control Panel, which we’ve created for our semi-dedicated plans, which implies that you will not need some other platform to contact our help desk support staff – you can do this on the spot in case you face a complication. Opening a new ticket requires a couple of clicks and tracking down an older one is just as simple. Using our clever search option, you can swiftly find any ticket that you have already submitted. You can send a ticket at any given moment in time since our customer support team members are on duty around the clock and reply in less than sixty minutes, even though it seldom takes this much to obtain an answer. With Hepsia, you will have everything in one place and you can just forget about having to log in and out of two or more platforms to troubleshoot a simple problem.