Integrated Ticketing System in Shared Website Hosting
With a shared website hosting from us, you won’t ever have to leave your account. Our ticketing system is integrated into the Hepsia hosting Control Panel, which is used to manage your entire web presence. You can effortlessly access any trouble ticket while you’re browsing through your website files or customizing different account settings. The ticketing system is being monitored 24-7 by our tech support team and the ticket response time is maximum 60 minutes, but it rarely takes more than twenty minutes to get assistance. In stark contrast to some other web hosting companies, we don’t charge more for using the ticketing system, so you can contact us as often as you need and ask for information regarding any billing or technical problem. In addition, you can read a selection of informative articles, which will help you deal with the most commonly confronted obstacles on your own.
Integrated Ticketing System in Semi-dedicated Servers
The ticketing system that we use is integrated into the Hepsia Control Panel, which we’ve created for our semi-dedicated plans, which implies that you will not need some other platform to contact our help desk support staff – you can do this on the spot in case you face a complication. Opening a new ticket requires a couple of clicks and tracking down an older one is just as simple. Using our clever search option, you can swiftly find any ticket that you have already submitted. You can send a ticket at any given moment in time since our customer support team members are on duty around the clock and reply in less than sixty minutes, even though it seldom takes this much to obtain an answer. With Hepsia, you will have everything in one place and you can just forget about having to log in and out of two or more platforms to troubleshoot a simple problem.