A live chat is among the methods of communication supplied by some hosting companies as part of their support service. Depending on the supplier, the chat is used for billing, pre-sales and/or technical assistance. This way of contact is faster as compared to a support ticket and it will make it much more unlikely to misspell or misunderstand something in comparison to a telephone call with an agent. Furthermore, when the problem that you experience requires some time to be examined and dealt with, you're able to do something different in the meantime rather than just waiting, as you would have to do if you call. Also, you can use a live chat support service free of charge as long as you have world wide web accessibility even when your website hosting supplier is situated in another country and they don't have a local phone number that you can call.

Live Chat Support in Shared Website Hosting

As part of the support services that we offer for all of our shared website hosting plans, we now have live chat support that is available 24x7, even on holidays. You can get in touch with us no matter if you already own an account or not, because we can assist you with all sorts of things, ranging from giving you general info about our services if you aren't a client yet and you're thinking about obtaining one of the plans, to helping you with setting up an email account in an e-mail client. A part of the issues are more technical and time-consuming, so you will have to take advantage of the ticketing system which is integrated in our Hepsia hosting Control Panel, but we can save you time and assist you in real time on our live chat for quite a few things.

Live Chat Support in Semi-dedicated Servers

Thanks to the live chat support service that we supply with our semi-dedicated plans, you can get the replies for any questions you may have or get various issues dealt with very quickly. Our service is accessible every single day, which means that you are able to speak to a representative even on weekends and holidays. If you are not sure which package is better for your sites or if our state-of-the-art cloud hosting platform covers some system requirements, you can join the live chat before purchasing anything. In case you are an existing customer, you can receive more details about account settings, billing issues as well as a variety of common tech issues you may experience, for example when you are unable to set up an e-mail account in a client on your personal computer. Our live chat can save you plenty of time regardless where you are or when you get in touch with us.