Should you ever experience a problem with your site and be incapable of tackling it yourself, ask the web hosting company’s customer support team to assist you to bring the website back online. A speedy resolution would be best, but a lot of companies respond within 24 hours or even more, especially if you’re working with a hosting reseller. Even if the problem can be solved swiftly, your website may not function correctly or may not be available at all for a prolonged time interval, so you may lose potential clients as it is extremely unlikely that anybody will be enthusiastic to come back to an out-of-order website. Therefore, you need to make certain not only that you can reach your hosting provider, but also that they can reply and assist you in a timely fashion. If a web application update does not proceed smoothly or if you erase something accidentally, for example, the website must be fixed promptly in order to avoid elongated downtime.

One-Hour Response Guarantee in Shared Website Hosting

Our shared website hosting plans feature a sixty-minute response time guarantee, which suggests that irrespective of what query or difficulty you might have, we’ll always be there to help you out. In fact, it seldom takes more than 30 minutes to get a problem fixed or a question answered, and this is valid for both technical and pre-sales matters. Our customer support team members will be at your disposal 24/7, even on weekends and holidays, which means that you will get quick assistance at any time. We know how costly time can be, so by the time we reply to your trouble ticket or e-mail, we’ll have enquired into the matter and, in case we haven’t solved it, we will give you more info on what you have to do on your end, if the circumstances require this. With our support services, you can be certain that there will be somebody to help you instantly, regardless of what time it is.

One-Hour Response Guarantee in Semi-dedicated Servers

Because of the fact that we realize how important it is to get well-timed support, we guarantee that you’ll never need to wait around for more than 1 hour to obtain an answer to any ticket that you post via your semi-dedicated server Control Panel. As it is, you will rarely have to wait around for more than twenty-thirty minutes and this applies to any query regardless of what its nature is – general, billing or technical. Moreover, our technical and customer support staff will be at your service 24 hours a day, 7 days a week, which means that even in case you post a ticket during official holidays, you’ll invariably receive a lightning-fast reply, which will contain the answer to an enquiry, the solution to a problem or the info necessary to solve an issue yourself – in case there’s something that you have to do on your end. If you use our services, you won't ever need to waste a day hanging around waiting for an answer like you would with many other hosting companies.