Though this isn't the keyfactor to distinguish a reliable shared website hosting provider from a bad one and a reseller from a real provider, having the option to call and talk to a live person is a sign that you aren't dealing with a one-person company and that you will be able to get in touch with someone whenever you're looking for help. The phone support for web hosting services may range from common to expert, thus the issues which can be resolved through a call differ based on the supplier. In most cases, these issues are more basic and include billing or first level tech issues since more complex issues often need a support ticket where both you and the administrators can track what's going on with a particular issue. Nonetheless, being able to phone call your provider can save you considerable time and efforts for the multitude of small issues that will eventually show up at the time you manage your web hosting account.

Phone Support in Shared Website Hosting

In case you choose to buy one of our shared website hosting plans, you can connect with our customer support crew over the telephone for 14 hours every day. We will help you choose the proper package for your websites because we realize that it is better to discuss these issues with a live person. In case you already own an account, we're able to help you with all of your sales/billing questions as well as general issues, even with some tech situations that do not need a long time or escalation to an administrator since it is more appropriate to open a ticket for time-consuming problems so as to have all the communication in one place. We now have phone numbers in the US, the United Kingdom and Australia, so you are able to call the one you prefer and speak with one of our representatives.

Phone Support in Semi-dedicated Servers

The support services forall semi-dedicated server packages that we offer feature live phone support for fourteen hours a day. In case you wonder which package is appropriate for your websites, you want to find out more about the plan's specs or you need any other type of info about our solutions, you are able to call any of the local numbers that we have in the United States of America, the UK and Australia and our support agents will help you. If you already own an account, you'll be able to contact us about sales and general issues, although we are usually able to help with many tech issues as well. For strictly technical problems you should employ our built-in ticketing system where the conversation between you and our tech support team will be in one place, which is the better option in case the issue can take extra time to be resolved or it needs to be escalated to our system administrators.