Technical Support Channels
A 1–Hour Response Guarantee
All your assistance requests will be dealt with within maximum one hour after the trouble ticket or e–mail was submitted. If your case needs additional assistance from a system administrator, we’ll forward the ticket or the email to the person in charge then leave a comment to let you know that more time will be required for arriving at the best solution. Furthermore if you take advantage of our Optional Admin Services package, any of the server administration tasks included there will be completed whenever you specify.
An Excellent Technical Support Service
- We will be online for you 24/7 to reply to any inquiries that you may have about our Web Control Panel or any of the apps that we have preinstalled for your convenience on the dedicated web hosting server. If you also require support with server admin procedures, consider our Optional Admin Services package, which includes backup hard drive space, weekly OS updates, server monitoring and rebooting services, as well as software installation and troubleshooting procedures.
An Intuitive Help Section
We have provided the Web Control Panel with an elaborate knowledge base, which includes detailed explanations of all its features and functions. Besides, we have filmed exhaustive video tutorials that will further instruct you how to perform a specific action or solve a frequently experienced problem. All the how–to articles and the tutorial video clips are easily reachable from every section of the Web Control Panel through the Videos and Help buttons situated in the top right corner.